Privacy policy

Privacy Policy of Lucie & Claire

Lucie & Claire is committed to protecting the personal data of its customers. This privacy policy describes how we collect, use and protect personal data. By using our services, you consent to the practices described in this policy.

Collection of personal information

Lucie & Claire collects various types of personal information to provide an optimal shopping experience. This data may include:

First and last name
Delivery and billing address
Email address
Phone number
Payment information

Use of personal information

The personal information collected is used for the following purposes:

Order processing and shipping
Payment management and fraud prevention
Communicating with customers about their orders and our product range
Improving our customer service and responding to requests
Sending information about new products, promotions and events (with the customer's consent).

Sharing personal information

Lucie & Claire does not sell, rent or share personal information with third parties, except in the following cases:

With external service providers who process payments and ship orders
If required by law or to comply with legal procedures
To protect the rights, property or safety of Lucie & Claire, its customers or the public.

Security of personal information

Lucie & Claire implements appropriate security measures to protect personal information from unauthorised access, modification, disclosure or destruction. These measures include:

the use of encryption technology for payment transactions
Limited access to personal information to employees and partners who need it to provide our services.

Retention of personal information

Lucie & Claire retains personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

Customer rights

Customers have certain rights under applicable law in relation to their personal data, including:

Right of access: customers may request a copy of their personal data held by Lucie & Claire.
Right to rectification: Customers may request the correction of inaccurate or incomplete personal data.
Right to erasure: Customers may request the erasure of their personal data, taking into account the retention periods required by law.
Right to withdraw consent: Customers may withdraw their consent to the processing of their personal data at any time.

Cookies and similar technologies

Lucie & Claire uses cookies and similar technologies to improve the user experience on our website. Cookies help us remember customer preferences and track website usage. Customers can adjust their browser settings to refuse cookies, but this may affect the functionality of the website.

Changes to the privacy policy

Lucie & Claire may periodically update this privacy policy. Any changes will be posted on this page with an updated date. Customers are encouraged to check this page regularly to stay informed of any changes.

Contact details

If you have any questions about this privacy policy or wish to exercise your rights in relation to your personal data, please contact Lucie & Claire

via:

Email: info@lucie-claire.com

Lucie & Claire is committed to protecting the privacy of its customers and to using personal data in a responsible and secure manner.