Shipping Policy

Lucie & Claire Shipping Policy

Lucie & Claire is committed to providing all its customers with fast and reliable shipping. This shipping policy describes delivery times, costs and procedures to ensure an optimal shopping experience.

Delivery times

Lucie & Claire is committed to shipping all orders within 24-48 hours of purchase confirmation. Once shipped, orders are usually delivered within 5-14 business days. Delivery times may vary depending on factors such as:

Weather conditions
Periods of high demand (such as holidays)
Customs procedures (if applicable)

Free shipping

At Lucie & Claire, shipping is free on all orders. Regardless of the order amount or your location, we ensure that you do not pay any shipping costs. This is part of our commitment to making your shopping experience as convenient and attractive as possible.

Shipping

All Lucie & Claire orders are shipped directly from our supplier. This approach allows us to reduce processing times and ensure that you receive your products as quickly as possible. It also allows us to carry out rigorous quality checks on every item shipped.

Order processing

Once you have placed your order, you will receive a confirmation email with all the details of your purchase.
Orders are processed and shipped within 24-48 hours.
Once your order has been shipped, you will receive an email with the shipping number so that you can easily track your package.

Order tracking

Lucie & Claire provides tracking information for all orders. The tracking number you receive by email allows you to track the progress of your order via the courier's website. This way, you will know exactly where your package is and when it will be delivered.

Questions and assistance

Do you have questions about your order or our shipping policy? Our customer service team is ready to help! You can contact us at:

Email: info@lucie-claire.com

We are committed to responding to all your questions quickly and professionally.

Restrictions and exceptions

Although we do our best to meet the expected delivery times, there are sometimes unforeseen circumstances that can cause delays. These include:

Customs procedures
Adverse weather conditions
Force majeure

Lucie & Claire is not responsible for such delays, but we appreciate your understanding and patience in such cases.

Conclusion

Lucie & Claire is committed to providing an exceptional online shopping experience, including fast and reliable delivery. By following our shipping policy, we ensure that every customer receives their products as quickly as possible. If you have any questions or require further information, please do not hesitate to contact us at info@lucie-claire.com