Return Policy

Lucie & Claire Return and Refund Policy

At Lucie & Claire, we are committed to providing all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines regarding returns and refunds carefully.

100% return guarantee on new products

We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.

No refunds for sale items

Items purchased during sales cannot be refunded. These purchases are final and cannot be returned or exchanged, even for the wrong size.

Return costs

The shipping costs for the return are the responsibility of the customer. Ecom Bram does not refund return costs and is not responsible for any costs incurred during the return process. Please see our terms and conditions for full details.

Deadline for notification of return

Returns must be notified within 30 days of receipt of the item. After this period, returns will not be accepted. Please respect this deadline in order to make a return.

Exchanges of sale items

Sale items cannot be exchanged, even if the size is incorrect. Please ensure you choose the correct size before making your purchase.

100% guarantee on defective items

We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return procedure

To initiate a return, please send an email to info@lucie-claire.com Once your return has been approved, you will receive detailed instructions on how to complete the return process.

Requirement to provide a return form

Returns without the completed return form cannot be processed. Please ensure that you include this form with your return to ensure that your request is processed correctly.

Order cancellation policy
Orders can only be cancelled within 15 minutes of being placed. After this time window, your order will already be processed and can no longer be cancelled. Please double-check your order before confirming.

Conclusion

Lucie & Claire is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we guarantee that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer service team at info@lucie-claire.com